Returns Policy

Revocation right for consumers 

(A ‘consumer’ is any person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.) 

Instructions for revocation 

Revocation right 

You have the right to revoke this contract upon the delivery to the customer without specifying any reasons. 

The revocation is with effect from the day, 

• on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly; 
• on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately; 
• on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us (Steiner Hops Ltd., 15A Henley Business Park, Pirbright Road, Normandy, Surrey GU3 2DX, United Kingdom, Telephone number: +44 (0) 1992 572 331, E-Mail address: enquiries@hopsteiner.co.uk) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory. 

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period, which is the day of the delivery to the customer. 

Consequences of the revocation 

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. 

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier. 

You must return or transfer the products to us immediately and, in any case, at the latest upon the day of the delivery to the customer. The deadline is maintained if you send the products before the expiry of the deadline. 

We bear the costs for returning the products. 

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products. 

Criteria for exclusion or expiry 

The revocation right is not available for contracts 

• for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  
• for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  
• for delivery of newspapers, periodicals or magazines with the exception of subscription contracts. 

The revocation right expires prematurely in case of contracts 

• for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  
• for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  
• for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery. 

Specimen - revocation form 

(If you wish to revoke the contract, please fill up this form and send it back to us.) 

• To Steiner Hops Ltd., 15A Henley Business Park, Pirbright Road, Normandy, Surrey GU3 2DX, United Kingdom, +44 (0) 1992 572 331, enquiries@hopsteiner.co.uk:
  
• I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)
  
• Ordered on (*)/ received on (*)
  
• Name of the consumer(s)
• Address of the consumer(s)
  
• Signature of the consumer(s) (only in case of a notification on paper)
  
• Date

 (*) Cross out the incorrect option.